For a computing support service that you can rely on, VG Computing is available to provide assistance to correctly configure and maintain all your computer systems.
Since technology is changing all the time, we keep up-to-date with what is new in computing and pass that knowledge on to you to ensure you are keeping pace with what your competitors may have to offer. We can provide you with the installation and setup of new features such as various types of servers or new software packages, in addition to assisting you solve any technical issue that you may be experiencing.
Our expertise in technology enables us to provide technical support in many computer related problems including desktop support, server support, network support, backups and a lot more. Our goal is to ensure that your computer systems are running at peak performance by correcting issues as quickly and as smoothly as possible. The following are a list of systems with which we provide excellent service and support for:
Windows Servers
Microsoft Windows Home Server
Microsoft Windows Server
Microsoft Windows Small Business Server
Windows Desktops
Microsoft Windows XP
Microsoft Windows Vista
Microsoft Windows 7
Microsoft Windows 8 and 8.1
Microsoft Windows 10
Microsoft Windows 11
Linux Servers
CentOS Enterprise Linux
Debian GNU/Linux
Fedora
Red Hat Enterprise Linux
SUSE Linux Enterprise Server
Ubuntu Linux
Linux Desktops
CentOS Enterprise Linux
Debian GNU/Linux
Fedora Linux
Gentoo Linux
Linux Mint
Mandriva Linux
OpenSuSE Linux
PCLinuxOS
SimplyMEPIS
Slackware Linux
Ubuntu
Router Setup
VPN Setup
Networking Configuration
Printer Setup
Backup Configuration
The following is some of the software packages we can provide service and support for:
Database Server - MySQL, PostgreSQL
Desktops - Windows Desktop, GNOME, KDE
DNS Server - Bind, DNS in Windows Server
File Server - Samba, File Server in Windows Server
Mail - Exchange, Exim, Postfix, Sendmail
Office Suite - Microsoft Office, OpenOffice.org
Web Server - Apache, IIS, PHP, CGI
Webmail - Exchange, Squirrelmail, Horde
Virtualization - Linux KVM, Xen, vSphere, VirtualBox, Hyper-V
We can also provide support for some common computer issues:
Software installation and maintenance
Virus and Malware infection
Operating system issues
General software issues
Hardware issues
Fixed Price Support
If you are interested in finding out upfront how much it may cost you for our support service, our Fixed Price Service and Support is the best way for you to know. We are able to provide you with a fixed quote for services such as installing a new service feature on your computer or actual hardware setup. Our Fixed Price Service and Support works by determining from you what you require and provide a no-obligations quote for you to consider. It is important to note, that not all support enquiries are eligible for a fixed price quote as a result of the nature of certain support types.
Feel free to contact us with your support enquiry, and we will consult with you to ascertain exactly what you need and supply you with a fixed quote for the service.
Remote Support
Remote support is available for support requested that don't require an on-site visit. We find that most issues can be handled using our remote support service.
Standard Remote Support
Standard remote support is for support within normal business hours of Monday to Friday, 9am to 5pm.
This service is charged at $160 (ex GST) per hour billed in 5 minute blocks.
After Hours Remote Support
After hours remote support is for support outside of normal business hours, including weekends and public holidays.
This service is charged at $240 (ex GST) per hour billed in 5 minute blocks.
Note: After Hours Support may not always be available.
On-Site Support
Standard On-Site Support in Melbourne
Standard on-site support is for support within normal business hours of Monday to Friday, 9am to 5pm. Initial charge is $280 (ex GST) including the first hour then $160
(ex GST) per additional hour (billed in 5 minute blocks).
After Hours On-Site Support in Melbourne
After hours on-site support is for support outside of normal business hours, including weekends and public holidays. Initial charge is $660 (ex GST) including the first two hours then $240
(ex GST) per additional hour (billed in 5 minute blocks).
Note: After Hours Support may not always be available.
Full Day On-Site Support outside of Melbourne
Although we are based in Melbourne, we are able to provide a full day (8 hours) on-site support for other cities. Please contact us for more information.
Support Packages
Support Packages are available for people who require ongoing service and support. These pre-paid packages offer our service and support at a discounted rate compared to casual support.
Bronze Package
Bronze package includes:
5 Hours Support
Remote Support
On-Site Support (Melbourne Only)
After Hours Support
Price: $785 (ex GST) Save: $15
Silver Package
Silver package includes:
10 Hours Support
Remote Support
On-Site Support (Melbourne Only)
After Hours Support
Price: $1540 (ex GST) Save: $60
Gold Package
Gold package includes:
20 Hours Support
Remote Support
On-Site Support (Melbourne Only)
After Hours Support
Price: $3040 (ex GST) Save: $160
Platinum Package
Platinum package includes:
40 Hours Support
Remote Support
On-Site Support (Melbourne Only)
After Hours Support
Price: $6000 (ex GST) Save: $400
Standard business hours are Monday to Friday, 9am to 5pm excluding public holidays. After hours support is charges at 1.5 times the normal rate
(for example 120 minutes of after hours support time is calculated as 180 minutes having been consumed).
Minimum support time is 10 minutes during business hours and 60 minutes outside business hours.
On-site support during business hours includes 40 minutes travel time and a minimum of 1 hour on-site support.
On-site support outside business hours includes 60 minutes travel time and a minimum of 2 hour on-site support. After hours support is charges at 1.5 times the normal rate.
Request Service
To request service or support from us please select one of the following options.
